Privacy Policy | Empowering Potential Services

Author: Empowering Potential Services Pty Ltd
Version: 2
Effective date: 9 October 2026

About this policy

Empowering Potential Services Pty Ltd (EPS, we, us or our) respects your privacy. This policy explains how we collect, use, hold and disclose personal information through our website, enquiries, referrals and services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.

Information we collect

We collect information reasonably needed to respond to enquiries, assess referrals and provide our services. Depending on your dealings with us, this may include:

Your name and contact details
Contact details for an authorised representative, carer or emergency contact
Information about your support needs, circumstances and services
Health or disability information relevant to the support you request
Communications, consent records, feedback and complaints

Our website and its service providers may also collect technical information, such as browser and device details, pages visited, referring pages, and the date and time of a visit.

How we collect information

We usually collect information directly from you through website forms, email, telephone and in-person discussions. We may also collect information from your authorised representative or other service providers where you have consented, or where collection is otherwise permitted or required by law.

Where consent is required to collect sensitive information, we seek that consent. Please provide only information relevant to your enquiry or requested support. If you provide information about another person, you should have authority to do so.

You may choose not to provide information. Where practical and lawful, you can make a general enquiry without identifying yourself. However, we may be unable to respond fully, assess a referral or provide particular services without necessary information.

How we use and disclose information

We use personal information to respond to enquiries; assess referrals; arrange, deliver and review support; coordinate services with your authorised representatives and other providers; manage feedback, complaints, safety concerns and incidents; improve our services; and meet our legal obligations.

We may disclose relevant information to staff, contractors and technology providers who need it to perform their work for us, and to professional advisers or regulators where appropriate.

Information may be shared with your authorised representative, health professionals or other service providers with your consent or where otherwise permitted or required by law. We may also disclose information where legally required, or where permitted by law to respond to a serious threat to someone's life, health or safety.

Where our handling of information depends on your consent, you may contact us to withdraw it. We will explain any effect this may have on the services we can provide.

Website cookies and external links

Wix may use cookies and similar technologies for core website functionality and security. You can manage cookies through your browser settings, although disabling some cookies may affect website functions.

If you follow a link to another website or service, its own privacy policy will apply to information it collects. We encourage you to read that policy before providing personal information.

Technology providers and data locations

We use Wix for website hosting and the website contact form. Contact-form submissions are handled and stored by Wix, with email notifications sent to EPS. We use Microsoft Forms for referral forms and Microsoft services for email and record storage.

These providers may process or store personal information outside Australia. Wix identifies the United States and Ireland among its storage locations. Microsoft data locations depend on the service and tenant configuration. Where we disclose personal information overseas, we take the reasonable steps required by Australian privacy law to protect it.

You can contact us for further information about the providers relevant to your dealings with EPS.

How we protect and retain information

We use reasonable physical, electronic and organisational safeguards to protect personal information from loss, misuse and unauthorised access, modification or disclosure. Access is limited to people who need the information for their authorised work.

We keep information for as long as needed for its purpose and to meet applicable record-keeping obligations. When information is no longer required and does not need to be retained by law, we take reasonable steps to securely destroy or de-identify it.

No method of electronic communication or storage is completely secure. If you are concerned about providing sensitive information online, contact us to discuss an appropriate way to provide it.

Access and correction

You can ask to access personal information we hold about you or request a correction by contacting us below. We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain the reason, subject to any legal restrictions. If we disagree with a correction request, you may ask us to record your statement about the information.

Privacy concerns and complaints

If you have a privacy concern or complaint, contact us and explain what happened and the outcome you are seeking. We will treat your complaint confidentially, investigate it and respond within a reasonable period.

If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner. See OAIC privacy complaints guidance.

Data breaches and policy updates

If we suspect a data breach, we will assess it and take reasonable steps to contain it and reduce the risk of harm. We will notify affected individuals and the relevant regulator where required by law.

We may update this policy to reflect changes to our practices or legal obligations. The current version and effective date will be published on our website.

Privacy Officer, Empowering Potential Services Pty Ltd
Email: hello@empoweringpotential.com.au

You can also contact us to request this policy in an accessible format.