Empowering Potential Services (EPS) delivers an evidence-based, person-centred approach under the National Disability Insurance Scheme (NDIS). Our focus is on improving quality of life and reducing behaviours of concern.

We work closely with participants, their families, support coordinators, and providers to align all supports, embed proactive strategies, and create lasting change.

What is a Behaviour Support Plan (BSP)?

A Behaviours Support Plan is a practical, individualised “how-to” guide that translates assessment findings into clear, teachable steps for families, support workers and educators. It targets the participant’s priorities, communication, daily living skills, emotional regulation, social connection and meaningful routines so behaviours of concern become unnecessary. Written in plain English and aligned to the NDIS Commission’s requirements, our BSPs specify proactive environmental adjustments, skill-building programs, coaching prompts and consistent responses for when risk escalates, ensuring everyone knows exactly what to do.

The Behaviour Support Process

• Behaviour assessment – Functional Behaviour Assessment to understand the purpose “function” of behaviours of concern. Our specialists will assess the reasons and develop the intervention needed to address the function

• Behaviour Support Plan – Step-by-step strategies that are clear, teachable and context-specific for families, support workers and educators.

• Training & coaching – Practical training for the participant’s support network to ensure the plan is implemented consistently across home, school and community settings.

• Implementation & review – Ongoing data collection, progress reviews and plan refinement to sustain outcomes.

What makes PBS successful?

PBS works when it builds replacement skills. We prioritise functional communication, choice-making, coping skills, routines, and community participation rather than “managing” behaviour.

Our success comes from three elements: co-design with the participant and people who support them daily, precision instruction that is easy to use under pressure, and disciplined review cycles using real data to drive decisions, resulting in durable change, not short-lived compliance.

Restrictive practices (RP)

Where safety risks are high, restrictive practices may be considered only as a last resort, in the least restrictive form and for the shortest time necessary. EPS completes all required assessments, and reports to such a practice both the NDIS Quality and Safeguards Commission and NSW Family & Community Services. Every RP in our plans includes time-bound criteria, active fade-out strategies, safeguarding steps, and a parallel skill-building pathway so reliance on restrictions reduces and is eliminated wherever possible.